Bryant Consulting Group January Newsletter

January 2007 Issue

BCG Bulletin

THE LEARNING EXPERTS

Professional Development
Course Schedule

	February 6 The Write Stuff: Professional Business Writing
	February 9 Avoiding Uncertainty: Effective Communication in the Workplace
	February 13 Meeting and Exceeding Expectations: Delivering Outstanding Customer Service
	February 16 The Front Line: Delivering Phenomenal Customer Service for Help Desk Professionals
	February 20 Compelling your Audience: Effective Presentation Skills and Strategies
	February 23 Lead, and They Shall Follow: Effective Leadership in the Professional Environment
	February 27 Controlling the Variables: Time Management in the Workplace

Excellence is an art won by training and habituation... Excellence, then, is not an act but a habit. Aristotle

Three Tips on Training Delivery

How many times have you heard it? “I want to be a trainer.” Often, just because someone is a subject matter expert in their field, they think they can train others to be just as versed. But there is definitely an art to be able to effectively train so the students actually learn. There are 3 key tips out of many that can be utilized when training.

Knowing your Training Needs

Training has become an integral part of becoming the “best of the best” in the contemporary business world. Industry elite agree that effective and continuous training is a key aspect of a company’s success. But deciding what type of training is necessary for your organization is not a simple task. There are several elements to analyze when determining what training is right for you.

Trainer Training:
Details Getting In The Way

Boring - that’s the last word we want to hear in our training evaluations! There can be many reasons why our students feel that way. A common reason for boredom and confusion is providing too much information.

What factors contribute to this? Perhaps we want to show that we understand the business. Maybe we want to give them a deeper picture in hopes that they will better comprehend the material we need them to understand. Sometimes, students want more information than necessary and in answering their questions we actually bored the others in the class. Too much detail may create confusion, boredom and may be a deterrent to learning.

Most trainers enjoy sharing knowledge with their students, and some trainers fall into the trap of getting so excited that they really want to share, share, and share. Let’s face it - our students may not be as excited about the material as we are. Too much detail may drive them to a point of pure frustration!

Avoid These Fatal Training Errors:

• Going into too much detail with unnecessary information
• Sharing information that is off-topic or too difficult to understand

As you prepare for your next training program, verify that you have a clear understanding of the material, your students’ needs and the methods you will be using. Look at the material from their perspective - what they already know, what they need to know, and what would just be a waste of their time to know. The next step is selecting the most effective way to share the information with the group, which we will discuss in future posts regarding trainer training. Do not let distractions or questions take you off-course and avoid burying your students in detail. Focusing on the necessary information is what will make you an effective trainer!

PrepMasters offers nationally recognized Instructor Enrichment Programs for Post-Secondary, IT, & Corporate Education. Our programs will develop and renew your instructional skill set by integrating the most recent advancements in knowledge-transfer and acquisition with practical presentation and classroom management, and learning leadership skills. Programs are based on sound research by the National Science Foundation, University of California Irvine Center for Learning and Memory, ASTD, Department of Education, and more Research Sources.

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