Bryant Consulting Group January Newsletter

January 2007 Issue

BCG Bulletin

THE LEARNING EXPERTS

Professional Development
Course Schedule

	February 6 The Write Stuff: Professional Business Writing
	February 9 Avoiding Uncertainty: Effective Communication in the Workplace
	February 13 Meeting and Exceeding Expectations: Delivering Outstanding Customer Service
	February 16 The Front Line: Delivering Phenomenal Customer Service for Help Desk Professionals
	February 20 Compelling your Audience: Effective Presentation Skills and Strategies
	February 23 Lead, and They Shall Follow: Effective Leadership in the Professional Environment
	February 27 Controlling the Variables: Time Management in the Workplace

Three Tips on Training Delivery

How many times have you heard it? “I want to be a trainer.” Often, just because someone is a subject matter expert in their field, they think they can train others to be just as versed. But there is definitely an art to be able to effectively train so the students actually learn. There are 3 key tips out of many that can be utilized when training.

Knowing your Training Needs

Training has become an integral part of becoming the “best of the best” in the contemporary business world. Industry elite agree that effective and continuous training is a key aspect of a company’s success. But deciding what type of training is necessary for your organization is not a simple task. There are several elements to analyze when determining what training is right for you.

Trainer Training:
Details Getting In The Way

Boring - that’s the last word we want to hear in our training evaluations! There can be many reasons why our students feel that way. A common reason for boredom and confusion is providing too much information.

Excellence is an art won by training and habituation... Excellence, then, is not an act but a habit. Aristotle