BCG Bulletin THE TRAINING EXPER

BCG Bulletin

THE TRAINING EXPERTS

September 2007 Issue

Communication in the Workplace is Essential to Productivity
by Michele Graham

In a small business atmosphere, it seems that everyone wears many hats, which can keep boredom at bay but also cause stress to your employees.

Depending on the size of your physical business will determine the different means of communication that can be used.

Email is a really good form of communication between employees. It's quiet and it gives the recipient an opportunity to research or think about their answer with little or no pressure. Emails between employees should be kept in a strictly business mode. Employees that email jokes on a continuous basis are not concentrating on their goals or their job duties.

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How To Use Communication Training To Boost Collaboration And Interaction
by Jonathan Blocker

One of a manager's biggest job responsibilities is to get the teams of employees under his or her supervision to work together in effective ways in order to increase their productivity. A manager searches for methods that will help increase the interaction and collaboration of the employees. One easy and effective method for producing these kinds of results is through participation in communication skills seminars. Using the new skills gained from communication training can help boost collaboration and interaction of your employees in a number of different ways.

One benefit from everyone participating in a training seminar is the camaraderie that often develops. Going through an experience together tends to draw all of those involved through their shared training. It provides a setting where employees can see each other in a new light because of the new communication skills learned, and this bonding will help boost collaboration and interaction in the workplace.

Communicating with Clarity and Confidence
by Sherry Read

What you say is only as important as what is heard and understood by the listener. Too often, our messages are obscured by the structure of the communication. Even worse is when we are unaware of the gap between what is intended and the message received.

Communication and language are a function of the environment you are in – your organization’s culture. In order to deliver your intended message with clarity and confidence, the structure and word choice should be consistent with that organizational culture. This article provides some suggestions on building awareness of how word choice influences how the message is received. We will also look at how word choice influences perceptions, that is, whether the speaker is seen as credible and confident, or uncertain and evasive. By becoming aware of how language is used around you, you can begin to reduce the gap between your intent and the message received.

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Dialogue Skills: Mastering The Workplace Conversations You Dread
by Sam Galea

Dialogue: an exchange of ideas, opinions, information, experiences or assumptions on a particular issue.

Consider the long list of companies that have lost zillions in shareholder funds because of plummeting values or, even worse, consider those that have gone belly-up altogether - mostly because of stupid mistakes, dishonest action or both.

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BCG Has a New DC Location!

1200 G Street, NW

Suite 800

Washington, DC 20005

202.434.8689

District of Columbia, Washington DC - G Street Center, Washington, United States

BCG's Smart Quote:
The art of communication is the language of leadership.
Author: James Humes

Thanks for reading!
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