Case Studies: Training Employees at a
Small Government Agency on its Change
from Novell Suite to Microsoft Office

Working closely with agency personnel, BCG created a boutique of training sessions designed to address the varied knowledge levels and utility needs of the agency's workforce. BCG started this project by conducting a comprehensive assessment of the work needs of the agency's individual workgroups, and how the Microsoft Office applications could assist them in their daily lives. Accordingly, whereas personnel in the accounting department were trained to use Excel to create budgets and run financial reports, employees in support staff were taught how to sort mailing lists and use mail merge from Excel tables. Finally, BCG further made the training relevant by customizing the training manuals to include real-life examples from the employees' daily experiences.