Our training facility is located in
Old Town Alexandria, just steps from the
King Street Metro station.
Professional Development courses
Instructor-Led Classes ►
eLearning Courses ►
Customized Classes ►

 

2008 Professional Development Courses
Calendar of Classes
   

All classes are held at our Alexandria office from 10 a.m. to 4 p.m.
and cost $450.
◄ FEBRUARY 2008 ►
Monday Tuesday Wednesday Thursday Friday
       

1
Meeting and
Exceeding
Expectations:
Delivering
Outstanding
Customer Service
4

5
The Write Stuff:
Avoiding the Top 10
Mistakes in
Business Writing

 6 7
Resolution
Solutions: Conflict
Analysis and
Resolution in the
Workplace 		8
Meeting and Exceeding
Expectations: Delivering
Outstanding Customer Service
11
12
The Write Stuff:
Professional
Business Writing		 13
14
Going Global:
Providing
Exceptional
Service on a
Global Scale 		15
Resolution
Solutions: Conflict
Analysis and
Resolution in the
Workplace
18

19
The Front Line: Delivering
Phenomenal Customer Service
for Help Desk Professionals

 20
21
Stimulate Your
Mind - The Keys
to Methodical
Decision Making 		22
Avoiding Uncertainty:
Effective Communication in
the Workplace
25
26
Lead, and They Shall Follow:
Effective Leadership in the
Professional Environment		 27
 28
Persuasive
Writing – Winning
the Minds of Your
Readers 		29
Compelling your Audience:
Effective Presentation Skills and
Strategies
©2007 Bryant Consulting Group, LLC 703.313.8555 or 1.888.224.4161
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